Effective date: August 22, 2026
This Shipping Policy explains how Isomer Labs processes and delivers orders.
Order processing
Orders are generally processed within 1–3 business days, excluding weekends, public holidays, and periods of unusually high order volume.
Processing times are separate from carrier transit times.
Orders may occasionally require additional review before shipment.
Shipping confirmation
Once an order has been prepared for shipment, customers may receive a shipping confirmation containing tracking information where tracking is available.
Tracking information may take several hours to update after a label has been created.
Delivery estimates
Delivery times shown during checkout or provided by a shipping carrier are estimates only.
Isomer Labs cannot guarantee a specific delivery date once a package has entered the carrier’s network.
Delays may occur because of:
- Carrier disruptions
- Weather
- Holidays
- Customs processing
- Incorrect addresses
- Regional disruptions
- Other events outside our reasonable control
Shipping address
Customers are responsible for entering a complete and accurate shipping address.
Please verify your address carefully before submitting your order.
If you notice an error, contact [email protected] as quickly as possible.
We cannot guarantee that an address can be changed once an order has entered processing.
Lost or delayed packages
If tracking indicates an unusual delay, please contact us and we will assist with available carrier information.
A package is not automatically considered lost solely because tracking has temporarily stopped updating.
Carrier investigations may be required before a replacement or other resolution can be considered.
Delivered but not received
If tracking shows that a package was delivered but you cannot locate it:
- Check the delivery location and surrounding property.
- Check with household members, reception, mailroom staff, or neighbors where appropriate.
- Allow a short period in case the carrier marked the package delivered before final placement.
- Contact the shipping carrier.
- Contact Isomer Labs if additional assistance is required.
Damaged shipments
If your package arrives materially damaged, retain the product and packaging and contact us within 48 hours of delivery.
Please include photographs to assist with assessment.
International shipping
Where international shipping is available, customers are responsible for understanding the import, customs, and regulatory requirements applicable in the destination country.
International shipments may be subject to:
- Customs inspection
- Import duties
- Taxes
- Brokerage fees
- Regulatory delays
- Import restrictions
Unless expressly stated otherwise, these charges are the responsibility of the recipient.
Isomer Labs cannot guarantee customs clearance in every jurisdiction.
Customers should confirm that the products they order may lawfully be imported into their location before purchasing.
Returned shipments
Orders returned to us because of an incorrect address, failed delivery, refusal, customs issue, or inability to receive the shipment may be subject to additional shipping costs and may not automatically qualify for a refund.
Any resolution will depend on the circumstances and applicable law.
Research product handling
Customers should retrieve delivered packages promptly and follow the applicable storage and handling information associated with the research product.
Isomer Labs cannot control storage or environmental conditions after delivery.
Contact
For shipping assistance, contact:
Isomer Labs
Email: [email protected]
