Effective date: August 22, 2026
Isomer Labs (“Isomer Labs,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you when visiting our website, creating an account, placing an order, or contacting us.
Information we collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account information
- Order and transaction information
- Customer service communications
- Information submitted through forms on our website
We may also automatically collect certain technical information when you visit the website, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Approximate geographic location
- Cookies and similar technologies
Payment information
Payments may be processed through third-party payment providers. Isomer Labs may not directly store complete payment card details.
Payment processors may collect and process payment information according to their own privacy policies and security practices.
How we use your information
We may use personal information to:
- Process and fulfill orders
- Provide order confirmations and shipping updates
- Manage customer accounts
- Respond to questions and support requests
- Prevent fraudulent or unauthorized transactions
- Improve our website and customer experience
- Maintain website security
- Comply with legal and regulatory obligations
- Send promotional communications where you have consented to receive them
Cookies
Our website may use cookies and similar technologies to operate essential website functionality, maintain shopping-cart sessions, remember preferences, understand website usage, and improve performance.
You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Analytics and third-party services
We may use third-party services for analytics, website hosting, payment processing, email delivery, fraud prevention, shipping, and other operational purposes.
These providers may process limited personal information only as necessary to provide their services.
Sharing of information
We do not sell personal information to advertisers.
We may share information with trusted service providers where necessary to operate our business, including:
- Payment processors
- Hosting providers
- Shipping and logistics providers
- Email service providers
- Analytics providers
- Fraud-prevention services
- Professional advisers
We may also disclose information when required by law, legal process, court order, or governmental authority.
Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain appropriate business records.
Your privacy rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw marketing consent
- Request a copy of certain personal information
Some rights may be subject to legal limitations or record-retention requirements.
Marketing communications
If you subscribe to promotional emails, you may unsubscribe at any time by using the unsubscribe link contained in the email.
Transactional communications relating to an order or account may still be sent when necessary.
Children’s privacy
Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy periodically. Any updated version will be posted on this page with a revised effective date.
Contact us
For privacy-related questions or requests, contact:
Isomer Labs
Email: [email protected]
